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Anonymous User
Not applicable

iPad app keeps crashing

Have installed app onto iPad, when I choose movies it keeps crashing, but have noticed the app only offers sports on the main page, not entertainment or movies, have to go into menu to choose movies. Have deleted app and installed again but keeps crashing. iOS is up to date. The app works on my iPhone and I still have availability to add a further three devices to my account.

 

can you help,

51 Replies
Chris195528
Scholar

Me too maybe someone will read this thread
Anonymous User
Not applicable

Same here. I pad crashing. If not sorted my have to find another app!!!!!

Chris195528
Scholar

Doubt you will find a now tv app that works maybe we all just cancel our subscription and go to bt 👍🏻
Anonymous User
Not applicable

Having the exact same issues since Sunday. Only showing sport option on main page, go to entertainment/movies and it crashes. Complaints page/ technical issues page no help whatsoever. Annoying as I have entertainment and movie passes I cannot use! Don't really want to watch a movie on my phone! 

 

Chris195528
Scholar

Feel exactly the same and still nothing is happening time to start cancelling subscriptions ?
RoyB
Legend

@Chris195528 

 

I think NowTV are fully aware of the issue here.

 

But I suspect that if NowTV simply go back to the previous iPad app, which would be the quickest fix possible, it then won’t work on iPadOS 13.

 

So they have to go forward. And having fubared the app for so many iPad users, they will be doubly careful before re-releasing it.

 

But yes, you can cancel your NowTV passes, in the normal way, until NowTV fix this, if the iPad is really the only device you ever watch NowTV on.

 

Though is this really the case?

 

If your NowTV viewing has been impacted by this issue though, in whole or in part, then you can apply to them for a rebate. But best to wait until the problem is solved, to see the full extent of its impact, and thus what rebate might be appropriate.

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
Chris195528
Scholar

Thanks
I have a now tv box but that has not been used for over a month I generally use now tv to watch programmes which I download to enable me to watch them when I am not I the Uk I have found this a great app for this in the past but since the upgrade it has deemed my I pad and now tv useless i could watch it on my newer I phone but that is rather difficult due to the screen size 😳
Anonymous User
Not applicable

The reply about moving forward with the NowTV app is a bit of a cop out . 

Millions of people have been affected here .

its not rocket science , just post the previous app on the App Store with an explaination of what it's there for ( iOS pre 10 ) . Then the main Now TV app can continue its way forward , and leave us paid up members with older iPads with an app that doesn't update automatically , and works on older iPads . 

Losing subscribers is bad business for any online service , especially in the modern incredibly competitive market .

come on Now TV ... it's only a coding exercise  .

Chris195528
Scholar

That’s my thought really can’t understand why it is so difficult
Anonymous User
Not applicable

This is so annoying... still no fix... come on NowTV!!!!

Ant6
Advocate

Same as previous poster- use iPad to download and watch off line. They could simply release the old app for us people who have older iPads and don't feel the need to buy new hardware when the old one is not broken.

Chris195528
Scholar

I was on line chat today and was told they would get back in 48 hours 😂That's what they told me last Wednesday and I heard nothing I have now logged an official complaint via the now to web site and I suggest anyone else affected does the same they obviously take no notice of this forum so come on guys and girls let's see how many complaints they can deal with 

Anonymous User
Not applicable

Still no response to this issue. Just getting a bot to chat with, not very helpful. Cancelled subscription until this is rectified. Refuse to buy new equipment when everything worked fine until the update. 

Chris195528
Scholar

If you find the make a complaint option you can bypass the bloody useless bott
Chris195528
Scholar

Odd if you check in the App Store it still says requires iOS 9 or above and suitable for i phones or I pad  so they can't even get that right 😡 iOS 10 no longer works you ###### heads 

Chris195528
Scholar

Ha ha so the 48 hours they were going to reply in regarding my complaint is now over yet again and guess what still no reply and still no working app I am beginning to think the tech guys at now/sky either don't actually exist or are just crap and a waste of space I was considering going for a full sky broadband and tv package when my curent contract expires but not sure that would be a good idea 😳

Chris195528
Scholar

Just for information I tried the amazon prime app on my old I pad last night (free trial ) their app works fine maybe we need to move our subscription 

how many other people have actually made an official complaint ?

Anonymous User
Not applicable

Just stumbled across this in Google, I was thinking it was me, one things for sure I’m not being forced into upgrading my IPad mini, will cancel the subscription if it’s not sorted in the next week.

Chris195528
Scholar

That’s how I feel as amazon prime works fine they have had this fault for two weeks now and still no progress I have made a proper complaint maybe more need to do the same
Anonymous User
Not applicable

Is there a way to try and claim the subscription back for not being able to use the service, perhaps if everyone did that?

Chris195528
Scholar

Not sure but maybe if everyone logs a complaint they may get some idea of numbers as I feel they don’t take much notice of forums and social media