Having the exact same issues since Sunday. Only showing sport option on main page, go to entertainment/movies and it crashes. Complaints page/ technical issues page no help whatsoever. Annoying as I have entertainment and movie passes I cannot use! Don't really want to watch a movie on my phone!
I think NowTV are fully aware of the issue here.
But I suspect that if NowTV simply go back to the previous iPad app, which would be the quickest fix possible, it then won’t work on iPadOS 13.
So they have to go forward. And having fubared the app for so many iPad users, they will be doubly careful before re-releasing it.
But yes, you can cancel your NowTV passes, in the normal way, until NowTV fix this, if the iPad is really the only device you ever watch NowTV on.
Though is this really the case?
If your NowTV viewing has been impacted by this issue though, in whole or in part, then you can apply to them for a rebate. But best to wait until the problem is solved, to see the full extent of its impact, and thus what rebate might be appropriate.
The reply about moving forward with the NowTV app is a bit of a cop out .
Millions of people have been affected here .
its not rocket science , just post the previous app on the App Store with an explaination of what it's there for ( iOS pre 10 ) . Then the main Now TV app can continue its way forward , and leave us paid up members with older iPads with an app that doesn't update automatically , and works on older iPads .
Losing subscribers is bad business for any online service , especially in the modern incredibly competitive market .
come on Now TV ... it's only a coding exercise .