24-11-2019 1:53
Have installed app onto iPad, when I choose movies it keeps crashing, but have noticed the app only offers sports on the main page, not entertainment or movies, have to go into menu to choose movies. Have deleted app and installed again but keeps crashing. iOS is up to date. The app works on my iPhone and I still have availability to add a further three devices to my account.
can you help,
25-11-2019 20:47
28-11-2019 10:32
same here with I pad 4 I have made a complaint but that will probably achieve nothing unless everyone does the same
24-11-2019 13:55
@Anonymous User
What iOS version is this up to date one you have? The latest is 13.2.3; do you have that, or is your iPad in fact just maxed out on an earlier OS release?
24-11-2019 13:59
24-11-2019 21:37
Have just checked it's up to date on an iPad 4 - system update 10.3.3 latest version.
thank you
25-11-2019 9:04
Hi @Anonymous User
It depends on how you define ‘latest version’, which is why I asked.
Yours is the latest version your iPad will support - 10.4.3
But it is not the latest version that Apple have released - 13.2.3
And it seems that by updating the iPad version of the App to support iPadOS 13, NowTV have broken it for those on earlier releases.
Those who can go to 13 should get immediate relief; but those stuck on earlier releases will have to wait for NowTV to fix this.
25-11-2019 17:14
Same issue with my I pad 4 so apple wont update the software but app only shows sports nothing opens and if I select entertainment app crashes
non of my watchlist open tried deleting the app and reinstalling still no good
so please sort this or I'm off to bt
25-11-2019 17:36
25-11-2019 17:56