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Anonymous User
Not applicable

download speed should be 40mbps how ever its only 4.3mbps



i pay for superfast fiber and expected to get 40mbps how ever its not even reaching 5mbps can anyone help my boyfriend is a professional gamer and now cant compete online with out issues please help 


thank you 

Legend 5
Legend 5

@Anonymous User 

Have you been with NOW over 10 days? 

Are you using Wi-Fi or Ethernet for gaming? If it’s Wi-Fi the signals can be split to which should improve the speed


Alternatively give the broadband team a call if your past the 10 day part and tried everything in the link above. 
Number to call can be found in my signature below.

FYI that I do not work for NOW, just a NOW customer trying to help