download speed should be 40mbps how ever its only 4.3mbps

[loz]

help

i pay for superfast fiber and expected to get 40mbps how ever its not even reaching 5mbps can anyone help my boyfriend is a professional gamer and now cant compete online with out issues please help 

thank you 

[gavs82008]

@loz 

Have you been with NOW over 10 days? 

Are you using Wi-Fi or Ethernet for gaming? If it’s Wi-Fi the signals can be split to which should improve the speed 

https://help.nowtv.com/article/improve-broadband-speed

Alternatively give the broadband team a call if your past the 10 day part and tried everything in the link above. 
Number to call can be found in my signature below.