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Advocate

content disabled

I have 3 devices and my main one has been disabled.  Everything looks good until you try to watch something, then I get a pink screen with the message DCP unauthorised. content disabled. so you can hear the sound but don't get a picture.

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Re: content disabled

Hi @Carolann2 

 

See if pressing the HDMI input source on your TV remote removes the HDCP message.

 

Other things to try is to temporarily switch the power off to your television and NowTV Playback device, swap HDMI ports or replace HDMI cable between your playback device and television.

 

More information here.

 

https://help.nowtv.com/article/purple-screen-no-picture-on-now-tv-box-stick 

View solution in original post

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Legend 5
Legend 5

Re: content disabled

Hi @Carolann2 

 

See if pressing the HDMI input source on your TV remote removes the HDCP message.

 

Other things to try is to temporarily switch the power off to your television and NowTV Playback device, swap HDMI ports or replace HDMI cable between your playback device and television.

 

More information here.

 

https://help.nowtv.com/article/purple-screen-no-picture-on-now-tv-box-stick 

View solution in original post

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Advocate

Re: content disabled

Hi schnapps,
I swapped the cable and its sorted,

Thanks Carolann