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giuliareda0123
Advocate

broadband not gone live on the date

Hello, my broadband should have gone live on the 17/01/23 but it's not. also on my account it shows that is not live and that I need to wait, but the date remains the one of yesterday for activation... Please help me out. (I tried to call 3 times but waited for 40 minutes and no one picked up)

2 Replies
redchiz1
Elite 2

You will have to persevere with the phone I'm afraid as nobody from NOW will help you here. Try 0800 759 1213.

gavs82008
Legend 5
Legend 5

@giuliareda0123 

Keep at it, there is long waiting times on the call centre. See the red banner in this link.

https://help.nowtv.com/get-in-touch/now-broadband-calls

FYI that I do not work for NOW, just a NOW customer trying to help