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Nickyt1
Observer

Re: blue screen intermittently during a program

Just read the above message asking for more details.

My tv is a samsung smart tv

I am currently watching The Undoing at 8.50pm series 1 ep 2 and it is occurring right now.

Thanks

Nataliet
Advocate

Re: blue screen intermittently during a program

I am having it watching a Now TV box. Watching Harry Potter anf Order of 

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LJC1981
Advocate

Re: blue screen intermittently during a program

  1. Doctor sleep 
  2.  Black box & serial number 32664WO163573
  3. Bush Tv. model 40-1350 HDMI lead 
  4. Been continuously since film started playing. 
    I have a video but how do I upload it? 

 

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Simon-J
Community Manager
Community Manager

Re: blue screen intermittently during a program

Hi @LJC1981 

 

Thanks for that info, it's really useful and I'm sending it over to the team.

 

To upload your video -

 

When you click the reply button, you should see a a box under where you write your message that says "Drag and drop here or browse files to attach".

 

Thanks

 

Simon

LJC1981
Advocate

Re: blue screen intermittently during a program

thanks Simon

 

that "Drag and drop here or browse files to attach" is not an option when reply via a mobile phone.  so i logged on to my pc to attach the video.

 

i was then informed "You do not have permission to upload video."

 

so how do i send this video to you now?

 

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Simon-J
Community Manager
Community Manager

Re: blue screen intermittently during a program

Hi @LJC1981

 

Can you give it another try for me? It should let you now 🙂

 

- Simon

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LJC1981
Advocate

Re: blue screen intermittently during a program

You do not have permission to upload video.

 

The file type (.MOV) is not supported. Valid file types are: jpg, gif, png, pdf, pst, ppt, pptx, doc, docx, xls, xlsm, xlsx, mp4.

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Re: blue screen intermittently during a program

Hello Izzie

 

We have been experiencing this issue since the update too. It happens approximately every minute and is very annoying. Sound isn't affected, just the picture.

We have a black box connected to the Tv via HDMI lead.

It is connected to our HDMI 3 channel on our Panasonic Viera TV.

It does stop for a while if you unplug the unit, wait 30 seconds, then plug back in, but it soon starts again.

It happens a lot with Sky Witness channel and Sky one.

I have recorder a video but don't know how to upload it, sorry.

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Re: blue screen intermittently during a program

I have recorded it but can't figure out how to upload it 🤷‍♀️

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Re: blue screen intermittently during a program

I am currently watching 911 Lone Star and recorded this happening too, unfortunately I don't know how to upload it

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