Yep, still happening for me too, the problem even persists with a factory reset of black box as advised by customer service. Though, it is evident that this is a software problem and needs to be fixed on nowtv's end.
We're sorry that you're experiencing this issue, our teams are working hard to get to the bottom of this.
To help our teams with the investigation can we ask you to provide the following infomation:
Simon - I will give the information you're asking for separately but please note the following:
- All users experiencing this problem seem to have the original black box.
- It doesn't matter what time of day it is, the intermittent blue screen always happens whenever you watch the affected programmes, and all episodes of them.
- The blue screen appears exactly once each minute.
-This only started happening to all of us after the latest update when the home screen changed.
Hi. As one of original posts I am following this with interest. I have an Entertainment and Movie pass. I watch numerous programmes that are broadcast at different times on several channels- Sky one, witness, Atlantic and Crime and problem is on all of them . Also same with Movies. Noticed recently that when watching live programmes the blue screen stays on until the ok button pressed and it occurs regularly. All this when cost has gone up for Entertainment package. Not happy with response from Now tv.
I am also getting this problem, currently watching a movie using an original black box on a Samsung tv using all original leads etc, it’s happening now Sat 26 Sep 7pm. This does spoil the film as the blue screen appears at 1-2 minute intervals.
Same issue happening for us. Audio continues, screen goes blue for a second or so intermittently, then comes back to normal.
it has happened with most programs/films we have watched since the update - although we are watching less because it is an appalling experience.
we have one of the old small black boxes. Any idea when this will be fixed?
here is a video of it happening:
I guess it is the same issues others are having.
this is in “jumanji the next level” but it has happened in others too.
this is with a small square black now box and the tv is a non-smart Samsung 32” tv connected via hdmi. The box is powered from the mains. It was seen between 8 and 9pm today.