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Content Issues / Missing Episodes

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Channel 5 Issues

Hi all  I'm a long term now tv user, I have recently noticed some issues watching My5. When playing about half an in the picture starts to break up usually with large grey patches, sometimes bright green with pixalated colours, if I keep playing even...

Hiding horror films

Hi How do I hide horror films from showing up in our Now TV Cinema Pass? Our kids are the main users of the service, with our supervision, but it's absolutely ridiculous how many inappropriate, freaky images show up in listings, search, etc. I know t...

We don’t have this right now

Trying to watch series 6 of the flash with my daughter and it has all 6 seasons showing as available, but once I select an episode it goes to a blue screen with the message “we don’t have this right now. We’re always adding new shows and movies so ch...

Oops something went wrong message

When i log into my account and then try to access any of my inf, i.e payments, devices, passes etc i get the oops message. Also if i try to access movies or entertainment it just trys to set me up for a free trial.... Account is active and i have pai...