Why do no Sky or Fox programs have series & episode numbers in EPG on BT box?

[Colink2]

Selecting Sky or Fox programs via the NowTV app on the But Youview box show the series and episode numbers 

but - when selecting the same programs via the Guide then pressing Info I have not found any Sky or Fox programs that show Series and Episode numbers, this is not a good user experience.

Some programs, including Walking Dead don’t even have a synopsis for the specific episode, and just shows a generic description of the program.

Not a great user experience.

it is clear Sky / Fox are sending the relevant data to NOwTV.

I’m guessing that this is not a technical issue and simply needs someone at NowTV to set up the relevant data to be pushed to BT TV

Will someone fix this?

[gavs82008]

@Colink2 

You will need to redirect this question with BT themselves. All things NOW on BT boxes should be sent to BT for questioning.

This link also indicates that "problems" with the BT box should be handled by BT

https://help.nowtv.com/article/bt-support

https://help.nowtv.com/article/contact-bt