Watchlist and Continued Watching Cleared

[LRC]

I had about 10 shows on my watchlist and 1 show on my continued watching. I logged on today and both have been completely wiped out. The show I was watching has no orange line on the bottom of the thumbnail of any episodes despite last watching it yesterday. Has anyone else experienced this?

[gavs82008]

@LRC 

It’s a known fault which has started on other devices from Monday. Staff are aware of the issue.

[Mark_Weinreb]

@gavs82008 @LRC 

Annoying bug, isn’t it.
I lost the lists on both Now Smart boxes (one with, one without Freeview), my Now stick and Amazon Fire Stick. But Both Apple TV and iPad retained the lists. So I (laboriously) copied the watchlist from the iPad to the Amazon Fire stick. After which I found that the Now devices had also repopulated. Only time will tell if they remain populated.

[OrionAHI]

Does anyone know if this is going be fixed and and the lists returned to the state they were before they got cleared?  The watchlist is more important than the keep viewing one!

[truckersworlduk]

Totally agree with you on that, I had loads of regular programs I watch, some are not on air at the moment but are due to re-start again soon, films I have saved for both myself and hubby to watch together and others just for me that he's not interested in, I only found this problem tonight when I went to check on a film I had saved for viewing tonight but everything was there earlier today, how on earth am I going to remember everything that was in there? it was rather a long list so hope it doesn't take too long to fix and they all re-appear.

[Gmw492]

Hi , mine went off today, does anyone know if it’s getting resolved, I agree the watchlist is important and my continue watching , both gone 

[AndyH2]

@truckersworlduk Hi, have you tried looking in your account via the app, on a mobile? I found all my programmes were still there, on my phone, though they'd all disappeared from my tv stick! So, I just did a search for each programme, on the tv, and saved them to my list. It took a while, but it worked, good luck. 

[bunkhouse]

Yes thanks. Just tried. Installed the mobile app & nothing there. Same with my account when I login to the web site to manage account, nothing there. It says "let's get started". Sob.

[Gmw492]

Hi, @truckersworlduk yes I’ve looked on my iPad and iPhone and the same , no watchlist or continue watching, I’ve added a few manually, I will have a search and try to remember what others I had , frustrating that they are gone but hopefully they will fix any future bugs, otherwise not much point keeping it .

[gavs82008]

@Gmw492 @bunkhouse 

It's not a change in the service. There is a fault at NOW's end, which they are aware of and trying to get a fix. 

[RoyB]

@gavs82008 

From a Druid? 😛

[gavs82008]

@RoyB 

Haha! Maybe they decided to hit the reset button on everyone's account. Which is fine if your going to introduce profiles and that's exactly what Discovery+ did. 

Still over a week and this issue hasn't been resolved I find it rather concerning!

[bunkhouse]

Same here. Continue watching and watchlist gone on now TV box and from my online account. Right after I couldn't login, changed my password and had an email to say they are now using email address to login instead of username. But when I logged out & in on my box it still shows my username instead of my email.

We are watching multiple shows & have a tonne on our watchlist.

If they're going to charge more for the same content they gave to deliver the same service.

[AndyH2]

@LRC  Yes, I've had the same problem, also from yesterday (19 Feb), both Watchlist & Continue Watching cleared when accessing my account via my NowTV stick, or my laptop. However, everything is still fully intact on my mobile app, including which episodes I've watched! 

[harrypalmer2]

Thanks to others, who had the same issue as me.

I did reinstate a few shows, but it now looks like the shows have been restored.

App suggests I may have to watch them again, very quickly lol.

Agree, that extra profiles is long overdue. Why provide incentives to get multiple users, but not allow them to have their own profile.

I am still waiting for announcements on Paramount Plus & Yellowstone - why should I have to Google this myself, to find it's coming in the summer. I see the first series is now being repeated on 5USA.

[gavs82008]

@harrypalmer2 

Giving us profiles would make a large number of people including myself very happy. 

As for Paramount+ launch, it felt like a slap in the face for it to be delayed til “summer”. Although if it helps them regain their Showtime and other content easier for a bigger library then fair enough. 

Signing up to Australia or Canada version of Paramount+ is dead easy and something I did last year. Just want it to launch here so I help towards UK numbers.

[Charlotte145]

Mine also disappeared - my continue watching is beginning to repoplulate from yesterday but not my watchlist. I watch online through a browser on laptop & through a roku box, both have gone. I had about 30 shows on the watchlist, movies & shows etc, theres no way i can be bothered to search for them all again. 

They are taking the mick, first they start subjecting us to adverts & then make us pay to watch adfree - not ok, & now this. Once this latest season of Greys is over i am ditching now, its too much trouble

[Jerry]

Cleared for me yesterday. Pain and navigation with my TV is not intuitive on Now TV app. Think I will switch to other service especially as a few months off special prices ending for HD boost, which should be included, as bad enough having Now show ads for stuff I have seen or would never want to see without paying for product ads that I am not interested in, find annoying and intrusive.

[Emmak81]

I've had an issue with my mobile app of NowTV today. It showed 4 programmes I hadn't watched. I changed my password and now it says I have started watching Bullet Train. Lost all other programmes. Gladly not many.

I also have a dongle that goes into my hdmi separator for my tv and it also cleared the programmes I had off that too. 

Another feature has stopped working on my phone app of NowTV. Where you select your programme it doesn't come up on the Continue Watching bit. It's like I never watched it. Strange.

I hope the problem will be resolved as it seems to be an issue with several other subscribers.

It's also bugging me that I can't see the full date on posts. It chops it off on my phone. I tried going to my settings and minimising the smallest font size etc, to no avail.

[schnapps]

Hi @Emmak81 

Have a read of this thread in the link below created today, where NOW are aware of the problem with regards to random content on peoples Continue Watching & Watchlist.

https://community.nowtv.com/t5/Content-Issues-Missing-Episodes/Someone-else-is-using-my-account/m-p/... 

Hopefully it will get fixed soon.