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Kurtzberg
Mentor

Unskippable adverts for branded products on a paid service is unacceptable!

This is completely unacceptable. We pay for this service! This isn't a free membership with ads with the option for a premium membership without ads, such as CrunchyRoll or Funimation Now. We are paying for the premium membership now! Charging £5 extra for a boost on top of the £10 monthly charge that we already pay is unacceptable. Have they really lost so many customers that they need to pull this stunt that will cost them more customers? I'm seriously considering cancelling my membership over this. I probably will once I finish what I'm currently watching. Take note, Now people. I can't be the only customer who thinks this. Get rid of the adverts.

12 Replies
gavs82008
Legend 5
Legend 5

@Kurtzberg 

It’s already been discussed to death across the forum. 

Either way when you go to “cancel” you often get discounts thrown at you. 
When I went to “cancel” last month I got my boost, entertainment and cinema all for £9 a month for the next 6 months. 

FYI that I do not work for NOW, just a NOW customer trying to help
Kurtzberg
Mentor

I know it's been discussed to death but it needs multiple discussions and threads and complaints and whatnot so that the company will see as many people as possible are angry about it. The more people complain, the more likely something is going to be done about it. I may try your cancel trick later but it's just a temporary solution if it works.

Saint1976
Elite 3

@Kurtzberg they won't see multiple discussions or complaints here as this is a customer community.

 

If you want to complain, you can do it directly

 

customerservices @ nowtv.com (ensuring no spaces)

RoyB
Legend

@Kurtzberg @gavs82008 

 

No, it’s not a temporary solution.

 

Every time any one of your subscriptions, including Boost, looks like going back onto full price, start the Cancel again, and get a new, cheaper, retention offer.

 

Now’s intention with the new regime is that no-one should pay any more than they did before, and they were careful to organise a few adjustments to achieve this (e.g. for Cinema plus Boost), and there are even savings to be made (e.g. for people who had Entertainment & Kids, and don’t ever watch on two TVs at once). Though what are the odds on that?

 

But most people are finding that with the restriction to one TV at a time, and the intrusive ads, that you need Boost to get back to where you were, even if Full HD and 5.1 leave you cold.

 

And Boost has that price increase…..

 

So, as Phil and Kirsty didn’t quite say, Retention, Retention, Retention.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
RayP
Newbie

Well Said!

Chazzer
Newbie

Well said - impossible to reach NOW by phone so just spend 30 mins in online chat with someone basically admitting that NOW put this through on 5 May without proactively telling customers - so you need to pay 50% more to get the service you had before 5th May. Disgraceful way to treat customers. When I said I would be cancelling, 'Sunita' did not really seem to care saying she was sorry they were losing a 'valuable customer'. Clearly not that valuable. I have been a customer for at least 4-5 years but will churn out when finished the show we are currently watching

nowter-telley
Mentor

I'm not too bothered by the £1 a month, but I think what may make me leave is the adverts you have to watch when you pay for boost. 

 

I clicked to watch the equaliser and it shows an advert for the equaliser before it! 

 

I think Comcast has not understood the cultural differences between the UK and the US. They are used to having adverts every 10 minutes.

 

Disney is starting to get alternative programming which is as good. So take a look at that.

gavs82008
Legend 5
Legend 5

@nowter-telley 

It's the exact same in the US with Paramount+, unskippable promos for Paramount+ content.

 

Whilst I get it, this is where I prefer Prime where you have the option to skip!

 

Annoyingly this seems to be the way some (not all...yet) streamers are going, promos for their own content before the program/film starts. 

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@nowter-telley 

 

Now promos, for their upcoming programmes or things they have available to stream, are not adverts in their parlance - adverts are for third-party products.

 

So the Boost will not stop these.

 

I don’t mind Now offering me promos, but I would like them to be skippable at my request, like they are on the BBC iPlayer.

 

Whether Now will move on this though, depends on whether the recent changes have seen them haemorrhaging members or not, and if they have, what steps Now will take to remedy this,

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
KaraMaeve
Mentor

@Kurtzberg 

I agree with you a 100%

I just expressed the same darts in a different conversation.  I currently can't watch anything in the Entertainment package without getting an error PL-01 but ironically I can watch 3 commercials before I find out that I cannot stream and watch the show I want to; so for all intents and purposes I am currently spending £10 a month or whatever the price is to sit and watch commercials, which are becoming more frequent, lengthier and recently being delivered in the multiples of vs singular ones to watch.

I believe their argument for the initial "occasional" advertisements was their way of delivering the service to us at such a low cost. That would not be so bad if the overall service didn't reflect the lower-cost in such a spectacular show of errors, poor planning, slow speeds, and absolutely insane methods and practices; sometimes leaving a series available versus the other extreme of removing a series before you have had the opportunity to watch the last episode and one of the most irritating to me is making a series available but starting it at Season 3 out 5 or just the latest Season in a series that you have not had the opportunity to watch any of it anywhere else  (albiet for a short time or vice versa).  Sometimes I think a show must have lost its funding as they will release 3 episodes of the 1st Season of a new show (or new to NowTV at least) and they will do it on a weekly schedule if you're lucky, and sometimes it's randomised and is not released at regular intervals, and then all of a sudden without warning or without any announcement four episodes into a series you're just getting into they will stop releasing any more episodes and then eventually it will go grey and you cannot watch it or it will just disappear as if it never happened.

 

The inconsistencies are just too many to count.  You never know if they're going to to release an entire Season at once or if they're going to drip feed it to you.

 

I'm 100-percent am with you on the ads as they are becoming standard on every show and episode, and instead of being previews for upcoming movies, TV shows etc they are now doing the product advertising and more frequently, as in every episode and from one to three.

 

If that's what they going to do then they need to increase the services, fix all the bugs, create continuity, employ actual support team, disclose as phone number and it would be nice for myself personally and selfishly if I could watch something other than 3 advertisements just to get an error code that their app isn't working again.

 

If the shows I watched when I lived in the US were available elsewhere as and the most recent seasons I would be saying Adiós.

 

Kara

gavs82008
Legend 5
Legend 5

@KaraMaeve 

So firstly I agree about advertising. Although right now the only way to get rid of them is to take out Boost.

 

Secondly, I’ve never lived in the US, but I’ve subscribed to Hulu, Paramount+ and Peacock TV. The latter of the two I still subscribe to them. 
It was simple especially with my Amazon fire stick, all I needed was a VPN and a US PayPal account. 

Although that being said both services are launching here soon so I won’t need them much longer. 😎

 

FYI that I do not work for NOW, just a NOW customer trying to help