Unable to watch live sports

[Anonymous User]

Hello,

I logged in to hoping to watch the F1, but don't have the option to watch sports live. I checked my passes and the F1 pass is still there, but under menu > sports I don't have the "Watch Live" option.

Any idea what could be happening? Can't find an option to contact NowTV directly...

Thanks in advance!

[schnapps]

Hi @Anonymous User 

What type of Membership did you buy and what Sky Sports channel have you tried ?

Also what playback devices have you tried and what's the message or error code on screen ?

If you have purchased a Day Sports Pass and it's asking you to buy a Sports Membership on your television screen.

Then try start watching on either a smartphone, tablet or PC, stop the stream and jump back to the NOW App home screen, then jump back to your main device on your television.

[Anonymous User]

I can watch on my pc but not on my tv?

[schnapps]

Hi @Anonymous User 

After watching on the PC and closing the stream, did you then jump back onto your television to check ?

[gavs82008]

@Anonymous User 

Are you logged into the TV app? 

When you scroll the bottom to see “your account” does this indicate the same login information or not logged in at all?