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Adztabz
Advocate

Unable to watch anything, error code - CVF:-11839:-12913

Unable to watch anything, error code - CVF:-11839:-12913

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Adztabz 

Are you using an iPad or iPhone ?

If so, have you tried to power it down fully for say 5 minutes, then power it back up, then try the NOW App again.

What playback devices have you tried and does all your devices have the same problem ?

View solution in original post

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Adztabz 

Are you using an iPad or iPhone ?

If so, have you tried to power it down fully for say 5 minutes, then power it back up, then try the NOW App again.

What playback devices have you tried and does all your devices have the same problem ?

Adztabz
Advocate

Yea turning off and on again worked! Simple but effective. Thanks!

gavs82008
Legend 5
Legend 5

@Adztabz 

To follow up from @schnapps what happens when you turn off the private relay?

https://support.apple.com/en-gb/HT212614

FYI that I do not work for NOW, just a NOW customer trying to help