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Anonymous User
Not applicable

Unable to stream on AppleTV or MacBook

I’ve been trying to watch anything on NowTV using both my AppleTV and my MacBook Pro. Since you updated the app It won’t stream at all. I can eventually log in. Both say I’m subscribed. I can go through the library ok. But if I try to play/watch anything I just get the spinning circle then it eventually throws me back to the library page again. On the mac it totally freezes up. Can I get a refund?

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have a nosy at this link for troubleshooting.

https://help.nowtv.com/article/something-went-wrong-error-on-now-player

As for any sort of refund, you’ll have to contact NOW staff directly. Which can be done via live chat, by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help