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Mortimd
Occasional Poster

Titles are currently unavailable

There are no titles under movies even though I have a pass. It says “these titles are currently unavailable”

 

Anyone know how to get them back. I can’t find anything to suggest it’s a planned outage 

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11 Replies
schnapps Legend 5
Legend 5

Re: Titles are currently unavailable

Hi @Mortimd 

 

What playback device are you using that is not showing the NowTV movies ?

 

 

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Mortimd
Occasional Poster

Re: Titles are currently unavailable

Just a now tv box. It’s working for everything else. Just movies are unavailable 

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schnapps Legend 5
Legend 5

Re: Titles are currently unavailable

Hi @Mortimd 

 

My NowTV box seems to be fine at the moment with regards to movies, where i have Star Wars playing in the background.

 

Which version of the NowTV Box are you using, white, black, Freeview Smart or 4K Smart ?

 

If you are using a Freeview Smart Box and the time is incorrect (ie one hour behind UK time), then go into the box menu settings and has a temporary work around select Ireland has a time zone.

 

Should the time be correct on the NowTV box then maybe try in this order, steps 1, 6 and finally 2 on this linked help article.

 

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

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Mortimd
Occasional Poster

Re: Titles are currently unavailable

It’s a white one. I don’t think it’s a box issue as everything else works. I can also watch films in my “my tv” section. 

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schnapps Legend 5
Legend 5

Re: Titles are currently unavailable

Hi @Mortimd 

 

Haven't used the older NowTV white box in a few years, so i won't be able to check my end if it's effecting all white boxes or just your box.

 

Perhaps somebody on the forum who still uses an older white box can confirm either way if they still see Cinema content on it or not on their white box ?

 

In the meantime see if trying my suggestion on my previous post makes any difference even if everything else is running OK on your white box (At the moment don't bother with the factory reset on Step 2 on my posted link)

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schnapps Legend 5
Legend 5

Re: Titles are currently unavailable

Hi @Mortimd 

 

Seems like somebody else over on the NowTV Twitter Help section is encountering the same problem as you (unless this is also you).

 

 

According to the NowTV Tweet reply they are suggesting a factory reset of the device (see screen shot below).

 

Screenshot_2019-09-09-15-35-31.png

 

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Welshgirl2019
Occasional Poster

Re: Titles are currently unavailable

This has happened to mine too. I’d also like to know how to get them back.

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Bill8
First Poster

Re: Titles are currently unavailable

This happening to me also is anyone from nowt going to tell us why?

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Yorkieowner
Occasional Poster

Re: Titles are currently unavailable

I have this message too. I’ve sent now tv a message via twitter but I’m still waiting for a reply. I have a white tv box (if that matters) Has anyone tried a factory reset? 

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