08-10-2022 23:31
Hi,
Can anyone advise, I was watching the rookie series, but it's suddenly disappeared. What's happened, and as I'm new to NowTV does this happen often?
Thanks in advance.
Solved! Go to Solution.
09-10-2022 8:10
This is rather odd. When I search for the show it’s not bringing any results.
However when I go to Sky Witness channel on demand I can see the show.
09-10-2022 8:10
This is rather odd. When I search for the show it’s not bringing any results.
However when I go to Sky Witness channel on demand I can see the show.
09-10-2022 9:33
The Now Search is faulty, and misses things 😢
09-10-2022 9:40
Indeed this is what I get when searching for Rookie ☹️
09-10-2022 12:16
You will need to report the issue with NOW staff via live chat as the search function seems to be broken ☹️
Make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
09-10-2022 14:35
And when you do, please also point them to:-
where I raised this issue over a year ago to no apparent effect 😢
09-10-2022 19:45
Thanks for all the comments. I'll do a live chat session tomorrow and follow up on the issue with the search. I've found it now, but only if I browse to Entertainment\TV Shows\Action and as I scroll through I eventually found it. Most frustratingly, I can't add it to the watchlist! I get an error each time I try (both iPad and Android).
09-10-2022 21:19
Hi @Tal98t
Sounds like the same issue that was encountered with this TV show on the link thread below with regards the TV show wouldn't be picked up under the NOW App search and when found under genre or the dedicated on Demand channel if you tried to Add to your Watchlist it would bring up an error code.
Had to tag @ContentTeam which eventually got fixed.
https://community.nowtv.com/t5/Off-Topic-Chat/Watchlist-problem/m-p/589490#M21372
12-10-2022 13:08
Hi, The Rookie search issue has now been fixed. Apologies for the inconvenience. Thanks. @schnapps @Tal98t @gavs82008 @RoyB
16-10-2022 8:46
All,
Okay thanks for fixing. I guess everyone was right, the search was broken, it's now fixed. I'll mark the top response as best answer. But thank you to all