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Cj90
Advocate

The rookie subtitles

Why are there no subtitles available? I just started watching ‘the rookie’. 

or how do I turn them off?

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@Cj90 

Your post double question contradicts itself.

Asking “why are there no subtitles?” Then immediately asking “how to turn them off?”

Not all programs are given subtitles. For instance all Alibi content doesn’t have subtitles. 

FYI that I do not work for NOW, just a NOW customer trying to help
Cj90
Advocate

Apologies!! I meant ‘how do I turn them on’?

thanks

gavs82008
Legend 5
Legend 5

@Cj90 

This should point you in the right direction. 

https://help.nowtv.com/article/can-i-watch-with-subtitles

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Cj90 @gavs82008 

The habitually imprecise Now Help does not explain that in many cases, you have to press Pause, or sometimes OK, to make the controls including the speech bubble appear in the first place, without which step you can’t navigate to it at all.

Nor that the setting will only persist, at best, when you watch further episodes of the same programme back to back. The rest of the time, you have to set it anew when you start, or restart, a different programme.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.