07-10-2019 13:20
My 4 year old loves this movie, we’ve watched it loads recently, but suddenly, it’s not working. Comes with a message:
unable to complete purchase on this device, please go to nowtv.com/tv-passes to choose a product or offer
so, I went to now tv on my tablet, and I can watch it no problem.. any ideas or solutions? Thank you.
Solved! Go to Solution.
07-10-2019 16:25 - edited 07-10-2019 17:16
Hi again @Anonymous User
Post has been edited: I spoke too soon!
We thought The Good Dinosaur had expired, but it is now being fixed and should be sorted soon.
A team member here has their own 4-year-old who is obsessed with Smallfoot, and recommended it as a good alternative in the meantime.
Kind regards,
Jason
07-10-2019 13:40
Hi @Anonymous User
This movie doesn't play for me either where i just get the spinning coloured loading circles on screen using my NowTV 4K Smart box.
Out of curiosity what device are you using that doesn't play this movie ?
@Jason-C or @Karl-F of the NowTV Team please can you investigate this please why this particular movie won't play on certain devices where it shows leaving NowTV on the 17th of January.
07-10-2019 14:06
We tend to use a Samsung smart tv. However, I went to my iPad to check my subscription etc and found that it plays on there without problem.
Just spent 45 min on live chat, was told to turn tv on and off again and reinstall nowtv app on the Samsung smart tv, but neither worked in correcting the issue.
07-10-2019 14:20
Hi @Anonymous User
@Jason-C of the NowTV Team has just read my post on here, so hopefully he has passed this onto the relevant Dept to fix.
It looks to me the problem lies at NowTV's end rather than the NowTV App on your Samsung Smart TV.
07-10-2019 14:23
Hi @Anonymous User @schnapps
Thanks for flagging this.
Our teams are now working to get it fixed, so hopefully little Luciferr can get back to watching soon!
We'll try to update here once it's done. If it's a simple problem we expect it'll be sorted later today.
Thanks,
Jason
07-10-2019 16:25 - edited 07-10-2019 17:16
Hi again @Anonymous User
Post has been edited: I spoke too soon!
We thought The Good Dinosaur had expired, but it is now being fixed and should be sorted soon.
A team member here has their own 4-year-old who is obsessed with Smallfoot, and recommended it as a good alternative in the meantime.
Kind regards,
Jason
15-10-2019 3:39
Thank you for that, she’ll be incredibly excited to find out it’s coming back. Also, thanks for the Smallfoot tip, we’ve watched it 4 times a day since you mentioned it 😕 lol