OK this issue has remained for nearly 3 weeks now - I have had Live Chat with NOWTV & been told that someone will contact me as a matter of urgency - No one has contacted me ?? Obviously NOWTV have our money & do not feel the need to provide a service !! They emailed me on the 10th to say they would contact me in 24/48 hours - i chased after 72 hours & again they said they would contact me ??? It is now the 22nd & still nothing.
Hi Samantha, I'm having the same problem, no help from now tv, I've downloaded the app to my phone and there is no issue with the sound. Can I ask if you are watching it through the box or the stick? I'm wondering if it's just an issue with the watching through the box Thanks.
I am sorry to hear that you are experiencing sound issue while watching the content. Are you able to confirm which episodes and at what time does the sound drop so we can investigate further.