27-10-2019 12:44
On episode 5 of The Night Of and its how disappeared from the list and searches - how come??? Seems Episode 5 is available till the end of the year -
Now TV help pages are less than useless so it seems only place you can ask question is in this forum?
27-10-2019 12:50
Seems http://www.artesea.co.uk/nowtv/ - think the whole boxset should be available till the end of the year - so NOW TV perhaps you could look into this so I can continue watching?
27-10-2019 16:16
Same here, watched a couple of episodes last night, came to finish the season this afternoon - gone. Not even found when searching, as if it never was...
Come on NowTV, pull your finger out, we were led to believe it was available until Xmas!
27-10-2019 23:33
We only got as far as episode 4 as we thought we had till 27th December, what happened? Will it be back on soon?
28-10-2019 13:35
Put in a complaint to NowTV as this community seems a bit of a waste of time if no one from NowTV can be bothered to enter anything.
I'll post their reply in here - don't hold your breath though..... as I am sure it will take a while and be a rubbish reply when received.
28-10-2019 15:50
@Anonymous User
Do not be put off posting.
Never assume that just because a posting here has not been replied to by NowTV staffers that it has not been read by them.
Especially in a case like this, where the issue is very clear, and no further particulars are required.
28-10-2019 15:56
28-10-2019 23:16
@Anonymous User
Where I work, they have a fault tracking system where the SLA prioritises acknowledging a fault above fixing the fault.
I’ve always thought that was ###### about face, but it sounds like something you would prefer here?
29-10-2019 10:49
If NowTV is aware of a fault and they have read the post how long does it take to type - acknowledged - as long as it takes to read the post …. the idea of a forum is to be informed - NOT to work in stealth mode.
I have an email from Now TV - "I just checked for the content and it has been removed, we will make sure this will be added soon"
Yes its been removed - we know that - talk about SLA's - what is `soon' in an SLA from your company - I always thought time was measured in units - seconds, minutes, hours, days - not a vague term like soon …. so when is soon?
Not inspired by emails about forum badges either - who cares what badges you get if you post something in a site that basically is only there as NOW TV's can't be bothered to provide proper support - only reason I used the uninformed forum is - HOW ELSE ARE YOU SUPPOSED TO CONTACT NOW TV!!!!
Impressed - NOT at all!
29-10-2019 14:32
Hi All,
Sorry for any inconvenience this has caused and for the delay in getting back to you.
We hope to have The Night Of back in December.
Thanks
Karl