21-06-2022 17:27
I was watching Season 8 of The Blacklist as it was recently added back to NOW TV UK. Finished Ep7, then found that Ep 8 won't work. It won't work on any device. It's not an internet issue as everything else is working fine.
Contacted them via live chat and they can't give me a reason as to why this has happened. Went through all the usual guff - deleted and reinstalled, reset, removed devices etc etc.
Season 9 is being added an episode at a time (weekly) as it airs, so I'm not sure why it's doing this.
I noticed there was an issue with S8 when it was on NOW TV last year also.
I was told "Let me fetch a solution for you" and then "I have tried fetching your solution and it'll be sorted through the relevant team they will get to core of you situation and get back to via email" so, I think it's being looked into!?!?
21-06-2022 18:10
21-06-2022 18:47 - edited 21-06-2022 18:49
Hi @owlqueen
With regards to Season 9 some TV shows latest seasons are added weekly like Season 9 of The Blacklist for example, where other TV Shows the full season is added to on Demand all in one go.
It all depends on the rights and agreements in place between Sky / NOW and the content rights holder.
21-06-2022 19:31
21-06-2022 19:54 - edited 21-06-2022 19:55
Hi @owlqueen
Season 8 Episode 8 seems to be playing fine for me for the first 10 minutes I tested it using a Roku Stick Plus on my UK account.
If no joy, what about downloading the Ep 8 onto a tablet to watch back on.
What about S8 Ep 9 does that play or not on your devices?
21-06-2022 20:21
21-06-2022 20:26 - edited 21-06-2022 20:28
Hi @owlqueen
Season 8 Ep 9 is also playing fine for me on my Roku.
Unless you are based in the Republic of Ireland which might run off different servers, then I can only assume it might be account specific.
Out of curiosity what playback devices have you tried and does other TV shows play with your NOW Entertainment Membership ?
Hopefully the NOW Content Team will come to your assistance .
21-06-2022 21:42