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madamtoffee
Scholar

The Black Phone

Anyone else having problems playing this, I just get the blue circle of doom, the adverts play fine and other progs/films are also working fine.

10 Replies
redchiz1
Elite 3

Just tested here and working fine for me. Which device are you trying to watch on? 

 

 

madamtoffee
Scholar

On the PS4, just seems to be a problem with this. 

redchiz1
Elite 3

OK, maybe reach out to the support team, click here and then on the green Chat online button near the top of the page. 

superglo2012
Scholar 3

I wouldn' t even bother it's just another overated load of rubbish, that is pointless

redchiz1
Elite 3

@superglo2012 FaceTwit is this way --->

gavs82008
Legend 5
Legend 5

@superglo2012 
No need to post stuff like that if your not going to try and assist the poster.

@madamtoffee 

As asked by @redchiz1 are you able to delete and reinstall the app on the relevant device?

FYI that I do not work for NOW, just a NOW customer trying to help
madamtoffee
Scholar

Have already done that and nothing, I know it is probably a rubbish film but I still want to see it and only got films for another 2 weeks and then I will be cancelling.

gavs82008
Legend 5
Legend 5

@madamtoffee 

We watched the film over the weekend and thought it was excellent. 
That being said I do like Ethan Hawke and most his films I’ve seen are good enough.

FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@madamtoffee 

Have you tried unplugging your router for a few minutes?

Take it the PS4 is fully updated?

Does it work on any other device such as a mobile?

FYI that I do not work for NOW, just a NOW customer trying to help
madamtoffee
Scholar

Had to reboot the whole of Virgin Media earlier and the playstation is up to date too, thanks though, will contact the support later