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madamtoffee
Scholar

The Black Phone

Anyone else having problems playing this, I just get the blue circle of doom, the adverts play fine and other progs/films are also working fine.

10 REPLIES 10
redchiz1
Champion 2

Just tested here and working fine for me. Which device are you trying to watch on? 

 

 

madamtoffee
Scholar

On the PS4, just seems to be a problem with this. 

redchiz1
Champion 2

OK, maybe reach out to the support team, click here and then on the green Chat online button near the top of the page. 

superglo2012
Scholar 3

I wouldn' t even bother it's just another overated load of rubbish, that is pointless

redchiz1
Champion 2

@superglo2012 FaceTwit is this way --->

gavs82008
Legend 5
Legend 5

@superglo2012 
No need to post stuff like that if your not going to try and assist the poster.

@madamtoffee 

As asked by @redchiz1 are you able to delete and reinstall the app on the relevant device?

FYI that I do not work for NOW, just a NOW customer trying to help
madamtoffee
Scholar

Have already done that and nothing, I know it is probably a rubbish film but I still want to see it and only got films for another 2 weeks and then I will be cancelling.

gavs82008
Legend 5
Legend 5

@madamtoffee 

We watched the film over the weekend and thought it was excellent. 
That being said I do like Ethan Hawke and most his films I’ve seen are good enough.

FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@madamtoffee 

Have you tried unplugging your router for a few minutes?

Take it the PS4 is fully updated?

Does it work on any other device such as a mobile?

FYI that I do not work for NOW, just a NOW customer trying to help