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Anonymous User
Not applicable

That's not the right PIN error when trying to watch SKY Comedy

I have set up a pin as this is now compulsory to watch SKY Comedy.

 

every time i enter the pin it says 'That's not the right pin' on a red banner.

 

i can assure you it is the right pin! i have been doing this for 2 days now!

 

i have tried:

 

restarting both my devices several times

changing the pin several times

changing the pin status from on to off back to on several times

unplugging both devices several times

shouting 'why is this happening?' at the tv several times 

setting up a payment pin in case this is what is needed & it has been lost in translation somehow

 

can anyone tell me why this is happening or how to resolve because truthfully, SKY Comedy is the channel I watch 90% of the time & if i can no longer access it there's little point me being a nowtv customer anymore.

 

thanks

 

Jess

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