12-08-2020 16:34
I have set up a pin as this is now compulsory to watch SKY Comedy.
every time i enter the pin it says 'That's not the right pin' on a red banner.
i can assure you it is the right pin! i have been doing this for 2 days now!
i have tried:
restarting both my devices several times
changing the pin several times
changing the pin status from on to off back to on several times
unplugging both devices several times
shouting 'why is this happening?' at the tv several times
setting up a payment pin in case this is what is needed & it has been lost in translation somehow
can anyone tell me why this is happening or how to resolve because truthfully, SKY Comedy is the channel I watch 90% of the time & if i can no longer access it there's little point me being a nowtv customer anymore.
thanks
Jess