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Chlo-newbie
Advocate

TV

I’m having trouble when watching Disney+

Every time we try to watch something/ anything it gives a message ‘No Internet Connection’ on occasions it comes back within seconds and other times we have to come completely off Disney+ and go back on. 
This doesn’t seem to happen with Now TV, Netflix etc.. any suggestions? 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Chlo-newbie 

Are you talking about a NOW branded device such as stick or box?

Either way have you tried deleting and reinstalling the app?

If not then you should contact Disney directly to report the issue.

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Chlo-newbie 

Or do you have Now Broadband, and think this might be causing the issue?

In which case, try telling Broadband Buddy that you are 18+

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.