25-02-2023 19:14
20-03-2023 20:12
Dear @ContentTeam i have paid for a product that is not fit for purpose every week the NZ games have no sound. Please sort this out or I will be registering a complaint with trading standards that the product you have sold is not fit for purpose.
21-03-2023 16:22 - edited 21-03-2023 16:22
Now also need to organise that the length of time these games are available for starts when they are available in satisfactory condition, after someone has taken the hiss.
23-03-2023 13:38 - edited 23-03-2023 13:39
Hi @ContentTeam
The Chiefs v The Rebels Round 4 sound is now fixed for me, but NOW have managed to chop off the first 8 minutes of the game which was there previously.
25-03-2023 15:47 - edited 25-03-2023 15:50
Hi @ContentTeam @Pete-N ,
Static hissing noise problems once again from two Round 5 matches so far which is The Highlanders v The Fijian Drua and Moana Pasifika v The Hurricanes.
25-03-2023 16:05
Hi @ContentTeam @Pete-N ,
Also forgot to mention that the Round 5 game played on Friday The Waratahs v The Chiefs is not yet added to your catch up service.
Where the first two games from Saturday Round 5 are already up on your sevice.
26-03-2023 14:40
Hi @ContentTeam
The Waratahs v The Chiefs Round 5 match is now available on catchup and the sound seems fine for this game.
However The Blues v The Force Round 5 which got added to catchup in the last hour or so also has the static noise problem.
This takes it to three Round 5 matches out of the six played round 5 games this week which has the static noise issues.
27-03-2023 10:08
Hi @schnapps
sorry for this, I've raised this issue again with the team to fix
Many thanks
* Please note that I am only able to look into content related queries, any account, offer, etc related. Please Contact our customer team or live chat for help.
Thank you
27-03-2023 18:04
Hi @ContentTeam
The three Round 5 games that had the static noise problem, are now playing fine for me.
28-03-2023 20:31 - edited 28-03-2023 20:32
Hi Everyone. The issues with the Round 5 games are fixed now. We have also extended the 7 day window for these games so that you have more time to watch them all.
Thank you