25-02-2023 19:14
19-03-2023 12:03
I have the same problem hissing sound on all the matches round 4
19-03-2023 12:10 - edited 19-03-2023 12:11
Hi @Dennis13
Are you getting the static hissing sound from all round 4 matches?
Where The Blues v The Crusaders and The Brumbies v Mona Pacifica Round 4 is playing fine for me.
Still waiting for Sunday's early games from Round 4 to be added to catchup to see if there is any issues with them.
The Hurricanes v The Warathas and The Chiefs v The Rebels from Round 4 still has the static noise when I tried to watch both games this morning.
19-03-2023 12:22
Yes indeed it is very annoying can't watch it like this i am an old man who is not very good with technology but i payed for this to make sure i could watch it, no hissing sound on adverts at half time
19-03-2023 17:37
I don't think they're interested in sorting this, but they'll take your money
03-03-2023 10:05 - edited 03-03-2023 10:06
Hi @DC3
Unfortunately with Super Rugby on Demand you only have 7 days before it leaves the NOW service.
I managed to watch the Crusaders v Chiefs game yesterday.
Hopefully NOW will pull their finger out with regards to the Highlanders v the Blues where there is roughly 22 hours left and I am also waiting for this static noise to be sorted to enable me to watch the game this evening.
BTW - The Mona Pasifika v Fijian Drua is now fixed and there is roughly 19 hours left on the NOW on Demand service.
17-03-2023 17:24
This seems to be a consistent issue with games shown on Sky NZ – I haven't had the same issue with any of the Australian games where it's the Stan coverage, but the NZ games consistently have loud static drowning out the sound. It's the same again with Hurricanes v Waratahs from this morning. With the time difference being what it is, it would be good if whatever systematic issue is causing the static could be looked at!
18-03-2023 10:58 - edited 18-03-2023 10:59
Hi @ContentTeam
Like others have reported there is static noise on The Hurricanes v The Waratahs Round 4 match.
Before uploading The Chiefs v The Rebles and The Blues v The Crusaders Round 4 games can somebody from NOW check for this constant static noise and speak to your Content Provider who sends you these download files to supply the games without static noise.
On previous games that had the static noise issue in Rounds 1, 2 & 3 the download files was eventually fixed with hours left to watch before leaving your service, somebody at the Technical Team (either at the Distribution end or NOW end) knows how to fix it.
So why can't we have trouble free on Demand Super Rugby from the onset when the files first gets added to the NOW on Demand service especially now we are 4 weeks into the tournament and still encountering static noise ?
18-03-2023 11:57 - edited 18-03-2023 12:02
Hi @ContentTeam
Round 4 of The Chiefs v The Rebels has just got added to your on Demand service and there is no surprise that there is a static noise issue once again.
21-03-2023 15:45
Hi @schnapps @Toto @Ridley @NagaJolokia @Dennis13
sorry for this again, this is being investigated now
thanks
* Please note that I am only able to look into content related queries, any account, offer, etc related. Please Contact our customer team or live chat for help.
Thank you