Succession won't play on Now TV App

[Beetle20]

When trying to play episodes of any season of Succession on my Now TV App - either ones I have downloaded or not - I receive an error message with the Error code CVF:-11839:-12913

It tells me to log out and log back in but this doesn't work. Does anyone know how to fix this?

[schnapps · Accepted solution]

Hi @Beetle20 

Looking at that error code it looks like you are using an iPad or iPhone.

Try powering down the device fully, leave it for 5 minutes, then switch it back on and try the NOW App again.

[Beetle20]

@schnapps thank you so much for your rapid response. What a simple fix! Thank you - that worked!