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Anonymous User
Not applicable

Subtitles with BT box

Hi - how do I get subtitles on Now TV, I’m using the Now TV app on BT box? I can’t find any settings 🤔 Thanks

1 ACCEPTED SOLUTION
commanda6
Legend 5
Legend 5

Hi @Anonymous User 

as far as I'm aware subtitles aren't yet supported on YouView boxes. I believe youview boxes are the only devices that are missing subtitle support, 😞 with regard to now TV. So if you have any other devices that support now TV, you should be able to watch with subtitles

 

https://help.nowtv.com/article/can-i-watch-now-tv-with-subtitles

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

View solution in original post

29 REPLIES 29
commanda6
Legend 5
Legend 5

Hi @Anonymous User 

as far as I'm aware subtitles aren't yet supported on YouView boxes. I believe youview boxes are the only devices that are missing subtitle support, 😞 with regard to now TV. So if you have any other devices that support now TV, you should be able to watch with subtitles

 

https://help.nowtv.com/article/can-i-watch-now-tv-with-subtitles

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
Anonymous User
Not applicable

Many thanks for the quick reply👌

Anonymous User
Not applicable

Has anyone any idea of when subtitles for Now will be available? I have a tv which is linked to BT Youview and I don't fancy watching Now on my laptop or tablet to access subtitles. It's a real pity as there are so many great programmes but I am pushed toward Netflix and Amazon who both do the right thing to help customers with hearing difficulties.

Anonymous User
Not applicable

Not really a reply I’m afraid - just agreement! I was pleasantly surprised that YouView supports NowTV - and then very disappointed to find that it only half supports NowTV by skipping the (essential for many) subtitle function. Poor.

Anonymous User
Not applicable
One day let's hope we get this much needed service 🙏
Anonymous User
Not applicable
I'm afraid I've weakened and bought a NowTV stick. I'm assuming it manages to handle the subtitles.
Anonymous User
Not applicable

Can anyone confirm that the stick supports subtitles? I'm afraid that the lack of them on a Youview box is a deal-breaker for me.

Anonymous User
Not applicable

That'll teach me to follow the links in other replies.... it's in writing here: https://help.nowtv.com/article/can-i-watch-now-tv-with-subtitles 

(All devices except Youview/BT boxes have subtitles, as per the original reply above.)

 

However, the vast majority of content does not seem to have subtitles on Now TV. This is a pity. With the poor dialogue sound quality in an increasing number of productions, coupled with the gratuitous overuse of dramatic music, a lack of subtitles renders the service useless to many people. ☹️  

 

Anonymous User
Not applicable

I have now also got a  Now TV Stick, and can see the subtitles. I can also see that a lot more TV series are subtitled than I thought, but are NOT labelled as subtitled in the headline show descriptions - you have to look at the individual episode descriptions (which have an "S").  

 

I had decided to persevere with NowTV for a month over Xmas anyway, so a Stick from Argos for £15 including a months' entertainment pass seemed attractive. 😀

I hope this is of help to others with Youview/BT boxes needing subtitles. 

 

Dave (now enjoying Game of Thrones, Sopranos etc. with subtitles...)