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BL515
Advocate

Subtitles with BT box

‎22-05-2020 18:00

Hi - how do I get subtitles on Now TV, I’m using the Now TV app on BT box? I can’t find any settings 🤔 Thanks

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commanda6
Legend 5
Legend 5

Re: Subtitles with BT box

‎22-05-2020 18:08

Hi @BL515 

as far as I'm aware subtitles aren't yet supported on YouView boxes. I believe youview boxes are the only devices that are missing subtitle support, 😞 with regard to now TV. So if you have any other devices that support now TV, you should be able to watch with subtitles

 

https://help.nowtv.com/article/can-i-watch-now-tv-with-subtitles

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv

I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.

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commanda6
Legend 5
Legend 5

Re: Subtitles with BT box

‎22-05-2020 18:08

Hi @BL515 

as far as I'm aware subtitles aren't yet supported on YouView boxes. I believe youview boxes are the only devices that are missing subtitle support, 😞 with regard to now TV. So if you have any other devices that support now TV, you should be able to watch with subtitles

 

https://help.nowtv.com/article/can-i-watch-now-tv-with-subtitles

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv

I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.

View solution in original post

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BL515
Advocate

Re: Subtitles with BT box

‎22-05-2020 18:58

Many thanks for the quick reply👌

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