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Advocate

Subtitles with BT box

Hi - how do I get subtitles on Now TV, I’m using the Now TV app on BT box? I can’t find any settings 🤔 Thanks

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Legend 5
Legend 5

Re: Subtitles with BT box

Hi @BL515 

as far as I'm aware subtitles aren't yet supported on YouView boxes. I believe youview boxes are the only devices that are missing subtitle support, 😞 with regard to now TV. So if you have any other devices that support now TV, you should be able to watch with subtitles

 

https://help.nowtv.com/article/can-i-watch-now-tv-with-subtitles

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv


I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.

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Legend 5
Legend 5

Re: Subtitles with BT box

Hi @BL515 

as far as I'm aware subtitles aren't yet supported on YouView boxes. I believe youview boxes are the only devices that are missing subtitle support, 😞 with regard to now TV. So if you have any other devices that support now TV, you should be able to watch with subtitles

 

https://help.nowtv.com/article/can-i-watch-now-tv-with-subtitles

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv


I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.

View solution in original post

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Advocate

Re: Subtitles with BT box

Many thanks for the quick reply👌

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Newbie

Re: Subtitles with BT box

Has anyone any idea of when subtitles for Now will be available? I have a tv which is linked to BT Youview and I don't fancy watching Now on my laptop or tablet to access subtitles. It's a real pity as there are so many great programmes but I am pushed toward Netflix and Amazon who both do the right thing to help customers with hearing difficulties.

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Newbie

Re: Subtitles with BT box

Not really a reply I’m afraid - just agreement! I was pleasantly surprised that YouView supports NowTV - and then very disappointed to find that it only half supports NowTV by skipping the (essential for many) subtitle function. Poor.

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Newbie

Re: Subtitles with BT box

One day let's hope we get this much needed service 🙏
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Newbie

Re: Subtitles with BT box

I'm afraid I've weakened and bought a NowTV stick. I'm assuming it manages to handle the subtitles.