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Anonymous User
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Subtitles with BT box

Hi - how do I get subtitles on Now TV, I’m using the Now TV app on BT box? I can’t find any settings 🤔 Thanks

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commanda6
Legend 5
Legend 5

Re: Subtitles with BT box

Hi @Anonymous User 

as far as I'm aware subtitles aren't yet supported on YouView boxes. I believe youview boxes are the only devices that are missing subtitle support, 😞 with regard to now TV. So if you have any other devices that support now TV, you should be able to watch with subtitles

 

https://help.nowtv.com/article/can-i-watch-now-tv-with-subtitles

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

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29 Replies
commanda6
Legend 5
Legend 5

Re: Subtitles with BT box

Hi @Anonymous User 

as far as I'm aware subtitles aren't yet supported on YouView boxes. I believe youview boxes are the only devices that are missing subtitle support, 😞 with regard to now TV. So if you have any other devices that support now TV, you should be able to watch with subtitles

 

https://help.nowtv.com/article/can-i-watch-now-tv-with-subtitles

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

View solution in original post

Anonymous User
Not applicable

Re: Subtitles with BT box

Many thanks for the quick reply👌

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Anonymous User
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Re: Subtitles with BT box

Has anyone any idea of when subtitles for Now will be available? I have a tv which is linked to BT Youview and I don't fancy watching Now on my laptop or tablet to access subtitles. It's a real pity as there are so many great programmes but I am pushed toward Netflix and Amazon who both do the right thing to help customers with hearing difficulties.

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Diko
Advocate

Re: Subtitles with BT box

Not really a reply I’m afraid - just agreement! I was pleasantly surprised that YouView supports NowTV - and then very disappointed to find that it only half supports NowTV by skipping the (essential for many) subtitle function. Poor.

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Anonymous User
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Re: Subtitles with BT box

One day let's hope we get this much needed service 🙏
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Diko
Advocate

Re: Subtitles with BT box

I'm afraid I've weakened and bought a NowTV stick. I'm assuming it manages to handle the subtitles.
DaveC999
Mentor

Re: Subtitles with BT box

Can anyone confirm that the stick supports subtitles? I'm afraid that the lack of them on a Youview box is a deal-breaker for me.

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DaveC999
Mentor

Re: Subtitles with BT box

That'll teach me to follow the links in other replies.... it's in writing here: https://help.nowtv.com/article/can-i-watch-now-tv-with-subtitles 

(All devices except Youview/BT boxes have subtitles, as per the original reply above.)

 

However, the vast majority of content does not seem to have subtitles on Now TV. This is a pity. With the poor dialogue sound quality in an increasing number of productions, coupled with the gratuitous overuse of dramatic music, a lack of subtitles renders the service useless to many people. ☹️  

 

DaveC999
Mentor

Re: Subtitles with Youview/BT box - Update

I have now also got a  Now TV Stick, and can see the subtitles. I can also see that a lot more TV series are subtitled than I thought, but are NOT labelled as subtitled in the headline show descriptions - you have to look at the individual episode descriptions (which have an "S").  

 

I had decided to persevere with NowTV for a month over Xmas anyway, so a Stick from Argos for £15 including a months' entertainment pass seemed attractive. 😀

I hope this is of help to others with Youview/BT boxes needing subtitles. 

 

Dave (now enjoying Game of Thrones, Sopranos etc. with subtitles...)