cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Newbie

Re: Subtitles/closed captions not working properly

Subtitles are absolutely rubbish for me too. Is there any customer servicewe can contact directly? 

 

This is an absolutely shocking for a service provider. Subtitles are a basic necessity, and they can't even provide that. 

Highlighted
Advocate

Re: Subtitles/closed captions not working properly

I've been watching true blood and now the rookie and the subtitles are not working.

0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Subtitles/closed captions not working properly

@Mrreow asked:-

 

And I also want to know, what they are doing for wearers of false teeth ?

 

Bringing you wonderful streaming services on a plate! 😬🦷🦷🦷👅


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
0 Thanks
Reply
Highlighted
Advocate

Re: Subtitles/closed captions not working properly

Just got my new BT TV Now TV The other day and got it wset up Ready to watch films as a family as we do with subtitles / closed caption as we have two deaf family members.  However after spending hours and hours trying to figure out why I can’t get subtitles to work on all the new films as per the blurb on the sales pitch and trying to watch movies and the deaf family members not having a clue what’s going on in the film and getting frustrated and feeling isolated. And those that can hear feel guilty and trying to explain it and ruining the whole enjoyment of it all for everyone....I find out on the Now TV website hidden away out of main view that Now TV ..*** DO NOT***provide subtitles for those Subscribers with BT TV !  
WHAT ?!
So what a complete, total waste of my time and money and subscribing to it via my BT account.   I am waiting on a reply to my direct enquiry why this is the case, because at the moment @after struggling with it,  I feel Really Angry And frustrated and disgusted that in this day and age the disability of deafness is being openly discriminated in this way and from the stream of comments on here on subject is being ignored for months and months On end .  Shame on NOW TV.

0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Subtitles/closed captions not working properly

@Jsl_uk 

 

Not quite,

 

Full NowTV has only been available on YouView boxes very recently, as has the option to subscribe via BT TV, and they are still ironing out the wrinkles.

 

One of these wrinkles is subtitles, which we hope they are actively working on providing in the future.

 

But it is certainly the case that until they do, BT should be making the point of explaining this accessibility issue to potential new subscribers, to see if they want to proceed despite this.

 

However, all is not lost; get a £20 NowTV Stick, which does provide subtitles (mostly, as NowTV support for them can still be a bit patchy, and nobody with deaf family members should settle down to watch something without somebody checking first that subtitles are available), and you should find that the NowTV account details you have from BT will let you log on to the Stick.

 

But you may prefer to cancel your NowTV subscription with BT - and hopefully you are still within the cooling-off period, or BT will accept that what they have sold you does not suit your needs - and subscribe directly with NowTV, until the YouView box app has subtitles, if ever.

 

And perhaps BT would like to buy you the Stick in small recompense for what they have put you through?


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
Highlighted
Mentor

Re: Subtitles/closed captions not working properly

"which does provide subtitles (mostly, as NowTV support for them can still
be a bit patchy, and nobody with deaf family members should settle down to
watch something without somebody checking first that subtitles are
available),"

Somewhat of an understatement considering the number of posts in this thread
- I would in no way recommend NOWtv on any format to someone who relied on
subtitles for some reason, its just not fit for purpose in this respect.

I'm amazed they haven't been publically confronted about it tbh, its
completely discriminatory which is this day and age is very clearly not
tolerated.
Highlighted
Advocate

Re: Subtitles/closed captions not working properly

I use four streaming services, including NowTV. NowTV hands down has the worst, most unreliable subtitles I've seen, to the point that I find it baffling they offer them at all. I can't remember when it was the last time I enabled subtititles and either one of these things happened:

  • I got a single line of frozen subtitles that was completely out of sync from what was happening on screen
  • I got subtitles that seemed to work, but toot about 2 minutes at most to freeze
  • Nothing

 

Right now turning on subtitles seems to be a guaranteed way of getting a frustrating experience, and the fact that it's been a problem or so long and they haven't fixed it yet doesn't give massive confidence in how much weight NowTV puts on customer experience.

0 Thanks
Reply
Highlighted
Mentor

Re: Subtitles/closed captions not working properly

I am a new user of Now TV and last night I watched The Sisters Brothers and Mission Impossible – Rogue Nation. In both cases the video and audio quality was fine but the subtitles were rubbish. As other posters have said the subtitles sometimes froze, sometimes disappeared and sometimes were for a different part of the film. It's amazing in the 21st Century that Sky are unable to fix this in a timely manner. I am able to do subtitles properly and my home videos so why can't you? Any chance of a proper answer?

0 Thanks
Reply
Highlighted
Mentor

Re: Subtitles/closed captions not working properly

Just to add the same problem occurs on my Mac, Windows laptop and Samsung TV.

0 Thanks
Reply