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NOW TV Team
NOW TV Team

Re: Subtitles/closed captions not working properly

Sure, this is why your information is important here. 

 

Be specific, for which device, program, season, ep, some ppl even would point out at what timing it happens. 

 

This will definitely help

 

Thank you.

 

 

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Advocate

Re: Subtitles/closed captions not working properly

I dont think its to do with specific titles, every film I've watched, every film, has had the same issue, throughout, not just at once specific time, I've also gone back over parts of the films and the glitches have been different (i.e. will get stuck on a different line of dialogue than it did the first time that film was watched) which just leads me to believe it's a service-wide issue

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Mentor

Re: Subtitles/closed captions not working properly

I agree - this isn’t an issue that I haven't experienced yet on a title, so it would be easier if one ever works that I post that as an example of when it didn’t happen!

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NOW TV Team
NOW TV Team

Re: Subtitles/closed captions not working properly

I quite agree that it is wide problem of subtitles, but more evident and data needs to be presented before improvement can be pushed forward.

 

 

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Mentor

Re: Subtitles/closed captions not working properly

Seriously? you think paying NOWtv customers should do a premium tv services bug testing for them?? People have been highlighting these issues for MONTHS and NOWtv have done nothing. As someone else said, no other premium entertainment service has this issue, even Youtubes automatically generated subtitles are 95% more functional than NOWtv's.

 

Numerous people have said it effects any title they try, on a number of different platforms. If the company gave a hoot they'd have someone spend 5 minutes confirming this to be the case and FIX IT.

 

This forum appears to just be a mechanism for NOWtv to avoid proper customer care and interaction, from what I have seen there is no actual company representation here hence nothing has been done. Perhaps if the press ran a story about the discrimination hearing-impaired people receive from the company they might give a ######?

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Re: Subtitles/closed captions not working properly

Same problem. It’s May now and I find it so odd that NOW TV has fixed it.

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Advocate

Re: Subtitles/closed captions not working properly

Same here. Been experiencing this issue for many months now on my TV and my iMac as well as my iPhone. It's pretty pathetic that such a simple feature doesn't work. I use subtitles for everything i watch. Netflix, Disney, Prime all have it fine, heck even Youtube does a better job with their auto captions 

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Newbie

Re: Subtitles/closed captions not working properly

The subtitles on Now TV are the worst I've ever come across. Some bad grammar - 'might of' instead of the correct 'might've/might have. And subtitling completely different words to what are being spoken! One example is a character in a show says "right gents". The subtitles show it as having been said as "right jets". Get it sorted! I feel for deaf people who may be missing out on some great TV because of this! 

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Observer

Re: Subtitles/closed captions not working properly

Subs on my TV work ok but only half the time. Watch a box set, turn on subtitles, they work ok for a couple of episodes then disappear, for a couple and suddenly reappear at random. 

I have to turn them on every time I start a new program.  Why not have a subtitles on all the time feature?

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Observer

Re: Subtitles/closed captions not working properly

This is a huge problem. Is there any way to use any of the older versions of NOW TV players that some people mentioned that the subtitles used to work properly in the past?

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