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Scholar 2

Re: Subtitles/closed captions not working properly

Hi 

 

Can I please ask if there is any specific ep or time of the ep that can show what is wrong with the subtitles issue?

 

Thank you

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Mentor

Re: Subtitles/closed captions not working properly

In my experience, pick any title on NOWtv entertainment or moves, put on subtitles and wait for a few minutes - after which they will be hopelessly behind and miss large chunks completely...pointless.

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Scholar 2

Re: Subtitles/closed captions not working properly

Hi 

 

I total understand what you mean, but if any of you can please post out the program, series, ep of the time when the subtitles has issues. 

 

Thank you

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Mentor

Re: Subtitles/closed captions not working properly

Have just watch 9 minutes of Episode 6 of Ban of Brothers as my subscription
period doesn't cancel for another week; I would guess 30%+ of all dialogue
is missed even when the text is keeping up, and periodically they stop
completely and miss chunks entirely.
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Mentor

Re: Subtitles/closed captions not working properly

You could throw a dart in the schedules and hit one that doesn’t work properly - every one I’ve tried is all over the place, on MacOS app and iOS: Sopranos, Six Feet Under, True Detective etc

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Mentor

Re: Subtitles/closed captions not working properly

Also just tried Ep 1 S1  of Deadwood, and the same thing happens - random lines appearing, then one will freeze on screen for 20 secs or so, then the lines will either flash up in order to catch up, or just jump to current position. 

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Scholar 2

Re: Subtitles/closed captions not working properly

Hi can I please ask if the Deadwood issue is happening on a certain device please?

 

Thank you

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Mentor

Re: Subtitles/closed captions not working properly

Hi,

 

All the programmes that I’ve tried experience the same issues on iPad, iPhone and MacOS.

 

Thanks,

Rob

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Scholar 2

Re: Subtitles/closed captions not working properly

Ok, I understand this happens, I experienced the same in movie before.

 

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Advocate

Re: Subtitles/closed captions not working properly

They've always been rubbish for me, I figured it was just my laptop or internet issues but it seems like they don't work for anyone.

 

I'm not sure why it's so bad - even YouTube's auto-generated captions aren't as bad as the ones on NowTV, a premium streaming service!

 

Perhaps NowTV could spend some time addressing this?