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Scholar

Re: Subtitles/closed captions not working properly

Yeap I just watched the third episode of The 3rd Day and the subtitles were working perfect (laptop). It's so weird that this is the only show that the subtitles seem to work on all devices.

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Mentor

Re: Subtitles/closed captions not working properly

SAME RUBBISH SUBTITLES, 17/10/2020, WASTE OF SUBSCRIPTION, NOT RENEWING

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Scholar

Re: Subtitles/closed captions not working properly

Just an update. I watched another one of the most recently added tv series, Brave New World, using the laptop NOW TV player software and the subtitles were fine, no problem at all! However, I have tried other recent shows, such as Two weeks to live, and same known problems as usual...

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Observer

Re: Subtitles/closed captions not working properly

subtitles not working good for me,i won`t renew

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Mentor

Re: Subtitles/closed captions not working properly

Customer service say that they are aware of the issue in Windows and Apple, that they are working on it, and this was initially raised more than a year ago!!!

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Scholar

Re: Subtitles/closed captions not working properly

As long as its just Windows and Apple that has problems, eh!? ;D
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Scholar

Re: Subtitles/closed captions not working properly

I checked older posts and I could find complaints about the subtitles since 2016...

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Mentor

Re: Subtitles/closed captions not working properly

Very frustrating!! They either dont have the appetite to fix it, or the knowledge. It would be good to email the CEO, one if those things that never make it to the big fish up there in their hierarchy, otherwise the CEO would t be very happy, this is costing them customers and reputation!

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Scholar

Re: Subtitles/closed captions not working properly

Also the subtitles for Riviera Season 3, which was recently added, work when using Windows NOW TV player. I'm not sure what is happening, it's like they have changed/ fixed something with the latest only shows. It makes me curious to also try maybe one of the newest movie arrivals... The sad thing is that the subtitles still don't work for the older series/ movies.

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Legend 5
Legend 5

Re: Subtitles/closed captions not working properly

@Nicole123 

 

Watching Riviera Season 3 on NowTV on our Samsung TV; Episode 1 had subtitles OK, Episode 2 didn’t, Episode 3 said it had them, but they kept turning themselves off.

 

Subtitles usually work OK on this version of the NowTV app; Brave New World was fine, except that the app doesn’t remember our subtitles setting, and they have to be turned on each time we watch.

 

But we have noticed that the provision of subtitles often lags new series by a day or more.

 

NowTV still needs to up its game in this area.


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