30-09-2019 24:02
The subtitles on NowTV have never been great, but after a recent update of the NowTV Player they're absolutely awful.
They'll show a single line of speech frozen on the screen for 5 minutes, before showing another single line and cutting out again. Obviously this is just as useless as no subtitles at all - and from a quick scan of the forums I'm not the only person experiencing issues with rubbish captioning.
If NowTV is actively trying to drive away its deaf and hard of hearing customers, it's going the right way about it.
10-06-2020 11:28 - edited 10-06-2020 11:30
@Anonymous User asked:-
And I also want to know, what they are doing for wearers of false teeth ?
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30-04-2020 22:05
Still broken for me also, it's been 4 months in total since I got in contact with support.
The last I heard 3 months ago was "the relevant team are already looking into this subtitles issue"
Now my support ticket has been closed.
30-04-2020 22:21
02-05-2020 23:01
Signed up the other week, and thought I’d give True Detective a whirl. I have normal hearing, but I estimate 50% of what Mahershala Ali’s character says is unintelligible, so we tried the subtitles. They are even less intelligible than him, so we now resort to guesswork, context and asking each other “what the hell was that?”. Appalling.
04-05-2020 15:24
Hi
Can I please ask if there is any specific ep or time of the ep that can show what is wrong with the subtitles issue?
Thank you
04-05-2020 15:30
In my experience, pick any title on NOWtv entertainment or moves, put on subtitles and wait for a few minutes - after which they will be hopelessly behind and miss large chunks completely...pointless.
04-05-2020 15:36
Hi
I total understand what you mean, but if any of you can please post out the program, series, ep of the time when the subtitles has issues.
Thank you
04-05-2020 15:37
04-05-2020 15:38
You could throw a dart in the schedules and hit one that doesn’t work properly - every one I’ve tried is all over the place, on MacOS app and iOS: Sopranos, Six Feet Under, True Detective etc
04-05-2020 16:35
Also just tried Ep 1 S1 of Deadwood, and the same thing happens - random lines appearing, then one will freeze on screen for 20 secs or so, then the lines will either flash up in order to catch up, or just jump to current position.