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Anonymous User
Not applicable

Subtitles and language options

so...no subtitles in most of the catalogue and if there is a subtitle option it basically doesn't work as they are scrambled, late or they simply stop appearing. Also, no audio language options? How is possible that in 2020 the most expensive streaming service is so lacking in basic stuff?

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6 Replies
Anonymous User
Not applicable

Re: Subtitles and language options

@Anonymous User 

 

We know subtitles are an important part of the TV experience for many of our members, and we’ve worked hard to increase the amount of subtitles across the NOW TV Passes and devices.

  • Cinema Pass – 1000s of on demand movies now come with subtitles. All new movies added will also have subtitles available.
  • Entertainment Pass – 100s of on demand shows have subtitles available, and all new shows added will come with subtitles, where available. We’ll be adding subtitles to more shows on the Entertainment Pass back catalogue soon too.
  • NOW TV Box and Smart Stick apps – You can also view subtitles on apps including BBC iPlayer, ITV Hub, All 4, Netflix and YouTube.
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Anonymous User
Not applicable

Re: Subtitles and language options

that still doesn't help with the fact that they are all out of sync/not working...nor does it say anything about other audio languages...

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luxygalaxy
Mentor

Re: Subtitles and language options

I use to watch through Ipad app player.I watched German TV show and it was on German language although there was English language only in options.

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Tragua
Newbie

Re: Subtitles and language options

It is true that the lack of languages puts you off a lot.

I am Spanish but I watch most of the stuff in English... unfortunately my family isn’t and if they come to visit or if I wish to teach my kids any other language while watching tv... you have no choice at all....

 

you mentioned Netflix... you can maybe find Polish and Turkish most of the times but the 3rd most spoken language in the world doesn’t even appear for subtitles.

 

I really believe that if you offer HD, you have the Blu-ray file which includes many languages... so if you don’t give the option it might be another reason that you don’t want to mention like region block which I find almost racist.

For example... in Netflix Spain you will find TV shows like Big Bang theory in many languages with many subtitles options, but in UK Netflix you can choose English and subs on/off...

 

Sorry for the long post, I just hope that this region blocks and lack of languages comes to an end soon.

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gavs82008
Legend 5
Legend 5

Re: Subtitles and language options

@Tragua 

Definitely have to agree with you, my parents who live in Spain had a trail to HBO. Where you can select the audio to English, however and very annoyingly when there is embedded subtitles they remain in Spanish. It makes you think, what is the point in having audio in another language but when there are subtiles in the content it remains Spanish.

 

One would have assumed with Netlfix and now Disney+ this will hopefully come to an end sooner than later. 

There is also Paramount+ which is now in the Nordics and South America, plus with HBO Max launching in South America in June. 

 

 

FYI that I do not work for NOW, just a NOW customer trying to help
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Felipe
Newbie

Re: Subtitles and language options

Absolutly correct, is very dissapointed that in 2022 NowTV can not simply upload a simple text file of 2Kb  in every content to be ble to watch with spanish subtitles.... very and very bad streaming service considering that UK is a quite cosmopolitan country.

I had subscriber to the 7 days trial and I cancelled because of that