Knowing what device you're using would make it easier for nowTV to look into this issue, as there isn't a one size fits all in terms of how devices work
I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
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