I contacted staff via chat and the static over the audio of FP1 for the SA GP was fixed within 5 mins last night, It's back with FP2 for the SA GP.
Can you please look at the workflow for editing and release of the replays as there's an issue in your workflow.
Also, could you please fix the audio for the FP2 of the SA GP.
Many thanks and have a nice weekend!
It still relates to F1 issues and all you needed to do was add in your issues there for the team that I tagged in to take notice.
Staff DO NOT monitor the forum to help with content issues. They need to be informed by tagging them in.
It’s unfortunate that there is no other way of informing the ContentTeam to investigate things without tagging them in like @ContentTeam
Something for you to bear in mind next time. As you have found out the hard way about reporting content issues on the forum ☹️
It is indeed. This is a customer to customer Community, powerless to deal with content and billing issues, except to signpost customers with these to the appropriate Now resources.
On the way in, there should be a little algorithm that says ‘Is this an issue which a customer could help with?’ and if the answer is no, route the poster to Live Chat or Now Broadband by asking a couple of questions about the issue.
Such a front-end would save an enormous amount of frustration, both for those arriving with problems, and for us trying to help.