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Sports Pass

I previously bought 2 sports day membership passes by accident, and was billed for both. However, I only used one, and would like to use the other one tonight, but cannot seem to find out how to activate and use it. Very frustrating as I have paid for it already.

2 REPLIES 2
schnapps
Legend 5
Legend 5

Hi @BillyCrabtre123 

In theory you shouldn't be able to purchase two Day Sports Memberships on the same NOW account.

Is it possible the second Day Sports Membership is on another account you created ?

When you purchased the two Day Sports Memberships you normally get an email confirmation from NOW was the two email notifications on your same email address ?

schnapps
Legend 5
Legend 5

Hi @BillyCrabtre123 

If you are going around in circles and can't find the second Day Sports Membership (assuming you have purchased a second and haven't accidentally used it).

Then jump over to NOW live chat for further assistance and help, by clicking the green chat online button towards the top of this link page below.

https://help.nowtv.com/article/how-to-submit-a-complaint