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Anonymous User
Not applicable

Sound stuttering

I tried to watch Monsters Ink University and the sound kept stuttering so I literally couldn't watch it; really disappointed with this. Would like some sort of fix.
1 ACCEPTED SOLUTION
Simon-J
Community Manager
Community Manager

Hi @Anonymous User & @Anonymous User,

 

Having tested this out on our box here I'm also hearing problems with the sound so I've gone ahead and raised this with the content team to be looked into and we should have it fixed ASAP.

 

Thanks

 

Simon

NOW TV Team

View solution in original post

43 REPLIES 43
Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for getting in touch with us. Sorry to hear you're having trouble watching Monsters University. 

 

What device are you getting the issues on?

 

Let me know and I'll look into it further 🙂

 

Thanks

 

Rob

NOW TV Team

Anonymous User
Not applicable
Hi,

I'm getting it on my tv everything else works fine.

Many Thanks,
Rebecca Scollay
SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum,

 

In the interest in collecting information: -
Which make and model of Now TV playback device do you have?
Is your Now TV playback device directly connected to your television or is it connected through a surround-sound amplifier or HDMI switch?
Which Now TV packages (ie: Entertainment, Movies, Sports) have you subscribed to?
How is your Now TV playback device connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?

 

Cheers

Anonymous User
Not applicable
Hi,
It is connected directly via a hdmi cable.
It is connected via the wifi.
We have the entertainment and movies pass.
The model number is 4200SK
SeeMoreDigital
Legend 5
Legend 5

@Anonymous User wrote:
The model number is 4200SK

So to confirm...

 

On the top and front of your device does it say "Now TV"? If it does, you have the Now TV 'black' box!

Anonymous User
Not applicable
yes that is correct
Anonymous User
Not applicable

Hi there im get quite annoying stuttering -watching football just on now eng v croatia -can u help? Almost unwatchable.

Diolch

Anonymous User
Not applicable

That is correct
Simon-J
Community Manager
Community Manager

Hi @Anonymous User & @Anonymous User,

 

Having tested this out on our box here I'm also hearing problems with the sound so I've gone ahead and raised this with the content team to be looked into and we should have it fixed ASAP.

 

Thanks

 

Simon

NOW TV Team