30-01-2016 15:43
Solved! Go to Solution.
01-02-2016 15:46
Hi @Anonymous User & @Anonymous User,
Having tested this out on our box here I'm also hearing problems with the sound so I've gone ahead and raised this with the content team to be looked into and we should have it fixed ASAP.
Thanks
Simon
NOW TV Team
31-01-2016 16:33
Hi @Anonymous User
Thanks for getting in touch with us. Sorry to hear you're having trouble watching Monsters University.
What device are you getting the issues on?
Let me know and I'll look into it further 🙂
Thanks
Rob
NOW TV Team
31-01-2016 16:41
31-01-2016 17:39
Hi and welcome to the forum,
In the interest in collecting information: -
Which make and model of Now TV playback device do you have?
Is your Now TV playback device directly connected to your television or is it connected through a surround-sound amplifier or HDMI switch?
Which Now TV packages (ie: Entertainment, Movies, Sports) have you subscribed to?
How is your Now TV playback device connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?
Cheers
31-01-2016 18:22
31-01-2016 18:46
@Anonymous User wrote:
The model number is 4200SK
So to confirm...
On the top and front of your device does it say "Now TV"? If it does, you have the Now TV 'black' box!
31-01-2016 17:16
18-11-2018 13:52
Hi there im get quite annoying stuttering -watching football just on now eng v croatia -can u help? Almost unwatchable.
Diolch
31-01-2016 18:50
01-02-2016 15:46
Hi @Anonymous User & @Anonymous User,
Having tested this out on our box here I'm also hearing problems with the sound so I've gone ahead and raised this with the content team to be looked into and we should have it fixed ASAP.
Thanks
Simon
NOW TV Team