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Craig5
Advocate

Sound is quiet for cinema

Entermiantment sound is great.

Cinema side is quiet, tried both players on the laptop and PS5.  I don't have a Now TV box.

Apps are both updated to latest on noth.

Why is Cinema so quiet compared to Entertainment?

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Craig5 

Movies can generally be quieter than TV shows. Although shouldn’t be that much of a difference.

Best report with staff via live chat. By clicking ‘chat online’ within the green box, do not hit ‘get help quicker’ as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Craig5 

Movies can generally be quieter than TV shows. Although shouldn’t be that much of a difference.

Best report with staff via live chat. By clicking ‘chat online’ within the green box, do not hit ‘get help quicker’ as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Craig5 @gavs82008 

We have to turn movies up.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.