Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Sound is not synchronized with picture

I have the now tv stick and since purchasing it have found that the sound isnt always in time with the programme picture. This is so frustrating and I have gotten to the point where I actually may just cancel my nowtv altogether, can anyone help?!

Legend 5
Legend 5

Hi @Anonymous User 


A couple of people had some success by going into the System Settings on their stick and under the Audio option changed the setting to Stereo.


Don't know if it will make any difference in your case.


If you are also using a HDMI external switch box, then bypass it and plug the Stick directly into the HDMI port on your television.


Also try a different HDMI port on your television with the Stick.


Should the problem persist, then if you have another TV in the home, temporary test the Stick on the second television to see if the same Audio Sync symptoms remain.


If still no joy then see if anything in this linked trouble shooting guide makes any difference.