Iceman51
Occasional Poster

Sound cutting out on The Wire episodes

Trying to watch one of my favourite shows, The Wire, but is being ruined by the sound keep cutting out.

This is happening on other shows too so is this going to be sorted out or will we receive refunds on our subscription as proper service is not being provided.

Thanks

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6 Replies
Emma116
Occasional Poster

Re: Sound cutting out on The Wire episodes

I am also having this happen, all programs. It's fine watching on the app so I'm guessing it's to do with latest software update. Would really like to know when this will get fixed

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Emma116
Occasional Poster

Re: Sound cutting out


@Iceman51 wrote:

Trying to watch one of my favourite shows, The Wire, but is being ruined by the sound keep cutting out.

This is happening on other shows too so is this going to be sorted out or will we receive refunds on our subscription as proper service is not being provided.

Thanks



@Iceman51 wrote:

Trying to watch one of my favourite shows, The Wire, but is being ruined by the sound keep cutting out.

This is happening on other shows too so is this going to be sorted out or will we receive refunds on our subscription as proper service is not being provided.

Thanks




I am also having this happen, all programs. It's fine watching on the app so I'm guessing it's to do with latest software update. Would really like to know when this will get fixed

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Yarn
First Poster

Re: Sound cutting out

Yeah it’s very annoying!  I thought was just my tv at  first but I’ve tried it on my LG smart tv, then I tried on my roku stick with the same result. 

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Cmac99
First Poster

Re: Sound cutting out

Having same issues with The Wire! Huge portions of audio missing. Or, when there is sound it's stuttering or minutes and minutes out sync! Tried on smart stick and Xbox one S. Both as bad. Needs to be sorted ASAP or I shall be wanting my pass refunded as this is the only thing on NOW we are watching. Never have these issues with Netflix!!

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DrLynsey
Occasional Poster

Re: Sound cutting out on The Wire episodes

Yes I’m having the exact same issue! They have at least added subtitles now so I’ve used them throughout, but the audio problem seriously needs fixing. Must be a related to an update, I’ve got zero problems on other players.

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soundsystem83
Occasional Poster

Re: Sound cutting out on The Wire episodes

 Same issue here, on ps3 and roku. Other shows on Now tv seem ok so far, not having the problem with other streaming services. Have tried restarting, reinstalling the app etc. Etc. So fairly sure the problem is at your end not mine. Please fix asap.

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