15-06-2015 17:45
I noticed someone else had this problem but since the issue appears to affect specific episodes I thought a new thread was necessary.
I am trying to watch the Game of Thrones Season 5 finale and the sound is stuttering from the start. I also had this problem with the True Detective finale and as a result was unable to finish watching it as the stuttering kicked in the last 10 minutes of the episode - sure does kill the tension.
I know it's been fixed since, but this occured when I was trying to watch True Detective episode 2 as well and these are the only two programmes I've even watched. Why is this such a recurring problem?
16-06-2015 1:27
I've been noticing this on a number of shows over the last few weeks, but it seems to be getting worse if anything. I thought it might be down to my broadband speed or because I was watching via a Roku box, but i'm having the same problem when i watch on my laptop, and the sound is missing at the same points when i rewind, so it clearly isn't a speed issue.
Is this getting looked into by anyone?
16-06-2015 9:33
Hello,
Game of Thrones Season 5 Episode 10 was fixed overnight, so the audio now plays correctly. Thanks for your patience whilst we sorted this.
Tom
17-06-2015 3:17
Silicon Valley season 2 episode 9 also needs sorting.
18-06-2015 13:34
Hi @Anonymous User,
Can you please let us know what device you are experiencing this issue on?
Is it Xbox 360 or other devices as well?
Thanks,
Karl
NOW TV Team
18-06-2015 16:59 - edited 18-06-2015 16:59
I'm not actually using an Xbox 360, i just posted here because i noticed that the stuttering sound was a problem for others. I have been watching primarily on a Roku LT box and noticed the sound problems a few weeks back, but it was generally bearable. It seemed to crop up more on shows from Sky channels than from, say GOLD. As I mentioned, i thought it was either a Roku or broadband problem, but i've been watching some stuff on my laptop lately (using Firefox) and the problem is still there, and the sound gaps happen in the same places. It was particularly pronounced in Silicon Valley (s2, ep9) when i watched it the other day, but i also noticed it in s3 ep 1 of Hannibal, but NOT in s2 ep 13 which i watched recently (to refresh my memory before the new season started). So it would seem to be new episodes, rather than Box Set shows.
Hope this helps.
29-10-2015 13:22
No. This was still happening at the beginning of this month.
I used y0ur online chat initially and then received an email from "Richard" saying he would look into it. I then procedded to reply to his email each time I encountered a sound problem on GOT but got no further replies from him. NOW tv doesn't seem to care.
26-06-2015 22:48
Having the exact same issues with the film's added today.Tried watching both Fury and The Condemned and had the same sound issues on xbox360, PC and Samsung phone. Sound stutters at the same place on both films I have restarted my router, have the fastest internet available with virgin (150 meg) download speed tests on PC show no issues. Considering this is meant to be a premium subscription service, with no telephone support, how does someone go about getting any form of compensation for issues on the providers side. If I had a problem with my virgin tv or internet... I call them... it gets fixed and if it's been happening for more than 24 hours my bill gets reduced.
28-06-2015 2:08