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DarrenBruce
Occasional Poster

Re: Sorry we are not able to get that data!

Hi

Sorry it’s hard to explain it. The remote is fine it’s the stick producing an Ooops cannot find data message / red banner on the tv

When you pair your device to the stick or box you can use the app as just a new remote control in the standard way, but you don’t have to. If you don’t use the virtual remote part of the app per se ie not hitting up down or the back arrow or select button

Instead you can just scroll through the thumbnails of the programmes on the app as if you intend to watch the show on your phone / tablet and when you tap on the thumbnail it asks if you want to watch it on the TV instead

It’s not casting the programme either it just instructs the box to find that programme and play it

I’ve probably made this even less clear ;0(

I’ll try and do a screen capture video tonight


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RoyB
Advocate 5

Re: Sorry we are not able to get that data!

@DarrenBruce 

 

Well, the only place you will see a message is on the TV screen, from the Stick.

 

But what I’m thinking is: suppose the remote is supposed to send ‘OK’, and the Stick will know what to do. But instead it sends ‘#*’, which the Stick tries to respond to, but can’t, and so gives that message.

 

As you said the app works, but the remote doesn’t, and I’m just trying to think of ways that could be.

 

Perhaps a NowTV staffer can tell us where the message originates from; is it coming from the Stick, or is it coming from NowTV’s servers, and what thing(s) can cause it?

 

That might help us further.


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Beckie77
Occasional Poster

Re: Sorry we are not able to get that data!

So using my phone as a remote works I can watch back to back episodes again without going to the home page 😊😊

 

I’ll try what people have suggested with the actual remote to see if this works too 

 

thanks everyone 😃😃

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UKTVPlayapp
Contributor 5

Re: Sorry we are not able to get that data!

I have been getting the same message on my now tv smart box with Freeview. It’s a pain I think now tv needs to release a software update as there not been one since 22nd January 2019 over three months ago.

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DarrenBruce
Occasional Poster

Re: Sorry we are not able to get that data!

Hi

 

I have an update on mine from 1st Aprilbut this is the smart stick not the box of course . I'd double check to see if yours is up to date. Despite this still having trouble with the OOOPS  messages. I tried re pairing the remote it has made no difference.  Using the virtual remote on the smartphone app still get the ooops message on many occassions

 

The only way I dont get the OOOPs. is by using the smart phone  app paired with my stick as if i was going to watch the show on my phone and then selecting watch on tv instead You can pair your now tv app with the now tv box  Hopefully this should help you 

 

Its a shame we have to fiddle about with this sort of thing rather than now tv just admit there is a fault or explain what the error message really means  but there you go 

 

IMG_0105.PNG

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