Well, the only place you will see a message is on the TV screen, from the Stick.
But what I’m thinking is: suppose the remote is supposed to send ‘OK’, and the Stick will know what to do. But instead it sends ‘#*’, which the Stick tries to respond to, but can’t, and so gives that message.
As you said the app works, but the remote doesn’t, and I’m just trying to think of ways that could be.
Perhaps a NowTV staffer can tell us where the message originates from; is it coming from the Stick, or is it coming from NowTV’s servers, and what thing(s) can cause it?
That might help us further.
So using my phone as a remote works I can watch back to back episodes again without going to the home page 😊😊
I’ll try what people have suggested with the actual remote to see if this works too
thanks everyone 😃😃
I have been getting the same message on my now tv smart box with Freeview. It’s a pain I think now tv needs to release a software update as there not been one since 22nd January 2019 over three months ago.
I have an update on mine from 1st Aprilbut this is the smart stick not the box of course . I'd double check to see if yours is up to date. Despite this still having trouble with the OOOPS messages. I tried re pairing the remote it has made no difference. Using the virtual remote on the smartphone app still get the ooops message on many occassions
The only way I dont get the OOOPs. is by using the smart phone app paired with my stick as if i was going to watch the show on my phone and then selecting watch on tv instead You can pair your now tv app with the now tv box Hopefully this should help you
Its a shame we have to fiddle about with this sort of thing rather than now tv just admit there is a fault or explain what the error message really means but there you go