When it launched I could get it for a couple of weeks. Now the TV guide tells me what's on now and what's on next , but a black screen. Literally one day I was watching it, 2 days later, nothing. Really annoyed, I watch this seasonal version of this channel (when it was true Christmas) every year. I'm in Derby, not sure whether that makes any difference. Anyone from now tv, any explanation???
I am having the same problem and I live in Somerset, was able to get true movies last year but have not been able to tune in to channel 50, Sony Christmas channel at all, have tried several times and nothing. Very disappointed.
If you plug your TV aerial directly into the inbuilt Freeview tuner on your television (assuming your TV is Freeview compatible) can you find the Sony Christmas channel on your TV after a rescan ?
Should the answer be yes and a rescan on your NowTV Freeview box doesn't work, then sometimes a full factory reset on the NowTV box may or may not find the missing channel.
Can't guarantee it will work and you will need to setup the NowTV Freeview box from scratch again.