I've been having exactly the same problem for days,
Today, I was unable to access streaming services at all - it has also logged out and cannot log back in.
No human beings available to ask what has happened to a service I PAY FOR!
Chat bot just redirects to the community (I assume it's on purpose is to make me more annoyed than I already am?).
Alert on Help homepage just says "we are aware..." and has said the same for a number of hours, although it seems to keep resetting the clock to imply this is a recent issue.
My internet provider is NOW broadband, no issues with bandwidth, etc.
This is extremely frustrating.